Lakeshore Urology, PLC, Urology Services for Grand Haven, Muskegon, and Shelby, MI.
Lakeshore Urology, PLC

Lakeshore Urology

Serving Grand Haven, Muskegon, Shelby and the Lakeshore of West Michigan
 

FINANCIAL POLICY LAKESHORE UROLOGY,PLC


Payment/Insurance Policy:

We recognize the need for a definite understanding between you and your physician concerning healthcare and the financial concerns. Our commitment is to provide the very best healthcare to our patients while recognizing the need to limit services to only those medically necessary. The responsibility for payment of fees for these services is the direct obligation of the patient. 


Updating Information: 

Please be sure we have the most current demographic and insurance information at all times. It is your responsibility to provide us with this information. The information you provide us must match the information you provide the insurance carrier. Filing insurance claims with the wrong information delays processing and increases patient’s financial responsibility. 


Insurance

You must realize, however, that your health benefit plan is an arrangement between you, the enrollee and the insurance company, HMO or your employer. While we will try to be helpful, and we may participate in the plan, your health benefit plan determines your coverage, any requirements for prior authorizations or referral and establishes the limit on your coverage for medical services. We cannot know the benefits and exclusions of each patient’s policy. It is the patient’s responsibility to know and understand your coverage and benefits.


It is your responsibility to know if your insurance has specific rules or regulations, such as the need for referrals from primary care physicians, pre-certification, limits on outpatient charges, specific physicians and/or hospitals to use. You should be knowledgeable of any deductibles, co-payments and/or coinsurance. You agree to accept responsibility for co-payments, deductibles, and medical care and other services that are provided to you which are not specifically covered by your insurance plan or not covered due to the absence of authorizations/referrals you are obligated to obtain under your insurance plan. The services, plans, and benefits under your insurance plan may be subject to and governed by applicable contracts and government regulations.


You are required to present your insurance card every ​visit. 


Bills from Hospital and Labs: 

When you have certain laboratory testing collected in our office, the specimen is generally sent to an outside lab or hospital for analysis. When this occurs you may receive a separate bill from that entity. 


*Payment Policy Schedule:

Co-payments - Full payment at the time of service.


Deductibles and Coinsurance - Full payment at the time of service


Non-covered Service - Full payment at the time of service. 


Self Pay Surgeries - Payment is handled on a case-by-case basis. Generally, a 50% deposit is required 10 days prior to surgery with the balance due at the time of the surgery. 


Surgery Cancellations - Any cancellation or rescheduling of a scheduled surgical procedure without a valid medical reason less than 5 business days prior will incur a $100.00 cancellation fee. This fee is not covered by insurance. 


Referrals/Authorizations -  Should your insurance carrier require a referral or authorization, it is your responsibility to obtain or request one prior to your appointment. The office will not issue a referral or authorization for a service already performed or back date a referral or authorization. 


Returned Checks - If you make a payment by check to the office and it is returned to us for any reason, you will incur a $25.00 fee. Additionally, no appointments or services will be provided for non-emergent care, until the balance is paid in full. 


Past Due Accounts -  It is our intention to collect all payments for services rendered on time. Our policy is to send three statements should there be an existing balance, however if your account becomes past due the office will take the necessary steps to collect this debt. Any and all additional costs associated with the collection of the debt may become your financial responsibility. 


* The fees/charges quoted above are subject to change at any time. 


We realize that temporary financial problems may affect timely payments on your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account. If you have any further questions about the information above or any uncertainty regarding our financial policy, please do not hesitate to ask us. We are here for you.